Shipping policy

SHIPPING POLICY

Order Processing & Fulfillment

All Uncensored Club products are made to order.

Orders are typically fulfilled within 2–5 business days after an order is placed. Fulfillment time is separate from shipping/transit time.

During periods of high demand, holidays, product availability issues, or other exceptional circumstances, fulfillment may take longer.

If you need to request a modification or cancellation, please contact us at uncensoredclub69@gmail.com within 24 hours of placing your order.

Modification or cancellation requests can only be accommodated if the order has not yet entered production. Once production has started, changes or cancellations cannot be guaranteed.

Estimated Shipping Times

After fulfillment, estimated shipping times are generally:

United States: 3–10 business days

Europe: 2–10 business days

International: 7–20 business days

These shipping times are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to carrier delays, customs processing, weather conditions, holidays, failed delivery attempts, service disruptions, or other circumstances outside our reasonable control.

Any estimated delivery date displayed at checkout or provided after purchase should therefore be considered an estimate, subject to applicable consumer rights.

Shipping Locations

We ship internationally to most destinations supported by our fulfillment and shipping partners.

Because our products are produced through a global fulfillment network, orders may be fulfilled and shipped from different facilities depending on the product, inventory availability, and delivery destination.

We cannot guarantee that an order will be produced or shipped from a specific country or facility.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the destination, products ordered, shipping method, and fulfillment location.

Tracking

Where tracking is available, you will receive tracking information after your order has been fulfilled and shipped.

Please allow time for tracking information to update after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally experience delays.

Split Shipments

Products from the same order may occasionally be fulfilled and shipped separately.

This can occur because products may be produced at different facilities or become ready for shipment at different times.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

Where such charges are not collected at checkout, the recipient is responsible for any applicable customs duties, taxes, or import fees, except where otherwise required by applicable law.

Customs processing may also cause delivery delays.

Uncensored Club does not control customs authorities and cannot guarantee whether or when additional charges will be imposed.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us immediately at uncensoredclub69@gmail.com.

We will attempt to update the address if possible, but changes cannot be guaranteed once an order has entered production, fulfillment, or shipment.

If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, we will not provide a refund or free replacement, except where otherwise required by applicable law.

If the package is returned and reshipment is possible, the customer will be responsible for the additional shipping costs.

Unclaimed or Refused Packages

Customers are responsible for accepting and, where necessary, collecting their shipments.

If an order is returned because it was unclaimed, refused, or otherwise undeliverable for reasons attributable to the customer, the order will not be eligible for a refund, except where otherwise required by applicable law.

If reshipment is available, the customer will be responsible for any additional shipping costs.

Lost Packages

If your package has not arrived after the estimated delivery date, please first check the tracking information and verify that the shipping address provided with your order was correct.

If the package still cannot be located, contact us at uncensoredclub69@gmail.com as soon as possible.

Claims for packages believed to be lost in transit must be submitted to us no later than 30 days after the estimated delivery date.

We may ask you to confirm your shipping address and provide additional information necessary to investigate the shipment.

If the package is confirmed as lost in transit and the claim is eligible, we will provide an appropriate resolution, which may include a replacement or refund.

This does not apply to packages that could not be delivered because of an incorrect address, failure to claim the shipment, or other circumstances attributable to the customer, subject to applicable law.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors where appropriate, and contact the carrier using your tracking number.

You should also contact us promptly at uncensoredclub69@gmail.com so that we can review the available shipping information and assist where reasonably possible.

A carrier’s “delivered” status does not affect any rights you may have under applicable consumer law.

Delays

Carrier transit times and estimated delivery dates are outside our direct control and may occasionally be affected by unforeseen circumstances.

A shipment arriving later than its estimated delivery date does not automatically mean that the shipment is lost.

If you experience a significant delay, contact us and we will review the available tracking information and assist where reasonably possible.

Nothing in this policy limits any mandatory rights available under applicable consumer protection law.

Contact Us

For shipping questions or delivery issues, contact:

Uncensored Club

uncensoredclub69@gmail.com

uncensored-club.com