Refund policy
RETURN & REFUND POLICY
Order Finality & Modifications
All Uncensored Club products are made to order. Production begins shortly after an order is placed.
All sales are final once an order has entered production.
If you need to request a change or cancellation, including a change of size, color, or shipping information, you must contact us immediately after placing your order at uncensoredclub69@gmail.com.
Once production has started, orders cannot be cancelled, modified, exchanged, or refunded, except where required by applicable law.
Customers are responsible for reviewing all order details carefully before completing their purchase.
Returns & Exchanges
Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or other customer ordering errors, except where required by applicable law.
Please review the product description and size guide carefully before placing your order.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or materially different from what you ordered due to an error in production or fulfillment, please contact us at uncensoredclub69@gmail.com.
Claims must be submitted within 30 days of delivery and must include your order number and clear photographic evidence of the issue.
Approved claims will be resolved, at our discretion and as permitted by applicable law, through a replacement or refund.
Claims submitted without sufficient evidence may not be approved.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, contact us immediately. Address changes cannot be guaranteed once an order has entered production or fulfillment.
We do not provide refunds for orders that cannot be delivered due to incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.
If the package is returned and reshipment is available, the customer will be responsible for any additional shipping costs.
Unclaimed & Refused Packages
Customers are responsible for accepting or collecting their shipments.
Orders returned because they were unclaimed, refused, or otherwise undeliverable for reasons attributable to the customer are not eligible for a refund, except where required by applicable law.
Where reshipment is possible, all additional shipping costs are the customer’s responsibility.
European Union Customers
If you are an EU consumer and the statutory right of withdrawal applies to your purchase, you may notify us of your decision to withdraw within 14 days of receiving your order, as provided by applicable consumer law.
To exercise an applicable statutory right of withdrawal, you must contact:
within the applicable period and provide your order number and a clear statement that you wish to withdraw from the purchase.
Do not return any item before contacting us and receiving return instructions.
Where permitted by law, the customer is responsible for the direct cost of returning the goods.
Returned items must be returned in an appropriate condition. Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be deducted from the refund, where permitted by law.
Statutory exceptions to the right of withdrawal, including those applicable to certain goods made to the consumer’s specifications or clearly personalized, remain applicable.
Nothing in this Return & Refund Policy excludes or limits rights that cannot legally be excluded or limited.
Contact
For all return, refund, replacement, or order-related requests:
Uncensored Club